Refund & Cancellation Policy

01. Scope of Services

WebVibez Software Developer provides custom software development, mobile application engineering (iOS and Android), software-as-a-service (SaaS) white-label licenses, and cloud hosting administration. All services are governed by formal milestone schedules outlined in client project statements.

02. Turnkey Deployment & Initial Milestone Refunds

For new software projects and coaching institute white-label onboarding:

• Pre-Production Stage: If a client requests cancellation before compilation of custom mobile APK/IPA builds and database provisioning, 100% of the milestone deposit is refunded within 5-7 business days.
• Post-Compilation & Store Submission: Third-party fees incurred for Apple Developer Program or Google Play Console registrations, custom domains, or SMS gateway top-ups are non-refundable once activated.

03. Recurring Subscriptions & Maintenance SLAs

Monthly or annual cloud maintenance, server hosting, and SLA support subscriptions can be cancelled at any time by providing written notification to webvibezsoftdev@gmail.com at least 15 days prior to the next billing cycle.

Upon cancellation, all services remain active until the end of the paid billing period. No retroactive prorated refunds are issued for partially used subscription months.

04. Student Tuition & End-User Fee Isolation

WebVibez Software Developer does not collect, hold, or escrow tuition fees or examination fees paid by students/parents to coaching institutions. All tuition payments flow directly into the institution's merchant accounts (Razorpay, PhonePe, Stripe, Cashfree, etc.). Any refund requests from students or guardians must be resolved directly by the institution under their own enrollment bylaws.

05. Refund Request Procedure

To initiate a formal refund review:

1. Submit an email to webvibezsoftdev@gmail.com with your Account ID, Invoice Number, and Project Title.
2. Our finance desk evaluates technical milestones within 2 business days.
3. Approved refunds are processed via the original payment method (NEFT / RTGS / UPI / Card) within 5 to 7 banking days.